[ Auracle / Refunds & Cancellation ]

Refunds & Cancellation

Effective 2026-05-15. Backtest free with the Community tier first: the full research desk (Auracle IDE, the Auracle Agent, backtesting, paper trading) at no cost. Going live is the paid unlock: the Pro subscription is a $500/mo recurring tier billed via Stripe.

All sales final

Auracle subscriptions are billed in 30-day prepaid cycles. Once a billing cycle has started, no partial refunds are issued for unused time. Your subscription stays usable through the end of the cycle you paid for, then stops renewing.

How to cancel

Two ways to cancel:

1. 1. From your account: sign in with Google and open "Manage subscription". You'll be redirected to the Stripe-hosted billing portal where you can cancel, update your payment method, or download invoices.
2. 2. From your Stripe receipt email: every Stripe invoice email includes a "Manage your subscription" link that opens the same billing portal.

Cancellation takes effect at the end of the current 30-day cycle. Your Pro plan stays active on your account until that date, then your account reverts to the free Community tier. Nothing to uninstall, nothing to deactivate.

When we do issue refunds

• Within 7 days of upgrading, never used: if you upgraded to Pro and immediately discovered live trading doesn't fit your workflow, and your account shows no live trades / no scheduler activity on the Pro plan, email us within 7 days for a full refund.
• Duplicate / accidental charge: full refund, no questions asked.
• Service outage we caused: if our sign-in or plan-resolution service was down long enough to materially block your usage, we issue a prorated credit on your next invoice.

Chargebacks and disputes

If you have an issue, email us at contact@aurapointcapital.com before opening a chargeback. We resolve most issues within 48 hours. A chargeback or dispute filed without contacting us first will drop your account to the free Community tier immediately (our webhook handler triggers off charge.dispute.created), and restoring Pro access after a won dispute requires manual operator intervention.

Can't access Pro after paying

Auracle is keyless: there's nothing to paste or activate. Sign in with Google in the desktop apps and your plan follows your account automatically across the apps and web. If you've paid and your account still isn't showing Pro (typically because you signed in with a different Google account than the one you paid with), don't initiate a chargeback. Email us with your Stripe receipt and we'll reconcile the accounts manually.

Contact

All refund / cancellation requests: contact@aurapointcapital.com. Include your Stripe receipt ID (cs_live_… or invoice in_…) for fastest turnaround.